Partners

Eptica markets its products through a global network of solution partners, technology integrators, value-added resellers committed to the highest standards of quality and customer service.

By making partner relationships a top priority at Eptica, we ensure mutually beneficial business opportunities that lead to increased revenues and business success. Eptica’s comprehensive partnership program provides members with a wealth of technical, sales and marketing support and training.

Integration and Consulting
Our partners specialised in integration and consultancy are an extension of our sales force and services delivery. They supply extensive domain expertise and offer tailored solutions to meet the unique needs of our global and regional customers.

Hosting and Application Service Providers (ASP)
Deploying technical solutions in ASP or hosting mode is a growing trend. Hence, Eptica has ensured that its solutions have been integrated into the global ASP or hosting offers of key partners in each market.

Outsourcers
Key outsourcers have integrated Eptica into their Customer Service offerings in order to cover the various interaction channels requested by clients.

Technological Partners
Eptica collaborates with the industry’s leading professionals in order to provide our clients with the highest quality of comprehensive technical solutions and services.

Contact us to find out more about our partner programs

Webinar

Sharon Biltcliffe, Republic, explains how the high growth online retailer transformed its customer service

September 9th, 1.00-1.30pm
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Contact Us

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Call: +44 (0)118 949 7072 to find out how we can help you.




Downloads

IDC white paper
Web self-service and email management: A winning combination

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Fortis Case Study

Discover how Fortis reduced inbound calls and enquiry handling time by 50% with Eptica Email Management

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Benefits

  • Increase online conversions
  • Reduce repeat emails by 25%
  • Reduce email handling time by 50%
  • Improve first contact resolution
  • Reduce email volumes through online self-service
  • Improve customer service quality and efficiency