Webinar
Online Customer Service for Retail
11:00 am – 17th March 2010
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Multi-channel. Multi-language. Customer interaction solutions to acquire, convert and retain customers in the most cost effective way.
Downloads
IDC white paper
Web self-service and email management: A winning combination
Case Study
Fortis case study
Discover how Fortis reduced inbound calls and enquiry handling time by 50% with Eptica Email Management
Benefits
- Increase online conversions
- Reduce repeat emails by 25%
- Reduce email handling time by 50%
- Improve first contact resolution
- Reduce email volumes through online self-service
- Improve customer service quality and efficiency