Discover historical reviews from Analysts on Eptica.

• November 17
  

  NowTech: The Second Coming Of Digital Customer Service Solutions

  Eptica is listed in latest vendor landscape for Digital Customer Service Solutions dedicated to AI-fueled digital customer service solutions.

• May 2017
  

  Magic Quadrant for the CRM Customer Engagement Center

  Eptica is positioned in this Magic Quadrant for the fourth consecutive year (seventh consecutive year in Gartner Magic Quandrants) “ Eptica' s years of investments in natural-language programming (NLP) is helping it as the use of cognitive tools matures.”

• December 2016
  

  Gartner’ s market guide for customer service & support software, Europe

  The market for customer service and support software in Europe continues to show steady growth in support of ever-changing expectations regarding customer service. Eptica included as a leading provider of contact centre and customer service.

• June 2016
  

  International Customer Relationship Excellence Leadership Summit

  Eptica wins two awards at the 5th international CRE & Innovation exhibition: CEO of the Year award and the innovation prize for its automatic language processing technology.

• May 2016
  

  Magic Quadrant for the CRM Customer Engagement Center

  For its third consecutive year in this Magic Quadrant, Eptica is positioned among the 14 suppliers of customer relationship solutions.
  “ Eptica' s solution has strong NLP and AI capabilities for understanding, routing and automatically suggesting responses to text-based customer interactions.”

• April 2015
  

  Magic Quadrant for the CRM Customer Engagement Center

  This is the second year in a row that Eptica is included in this report. Eptica is the only European referenced software vendor.
  “ Eptica' s solution has strong knowledge management capabilities with self-learning features, supported by the same NLP-based linguistic capabilities. Well-documented, open APIs enable the creation of a single knowledge base for web, social-media and mobile self-service.”

• April 2014
  

  Magic Quadrant for the CRM Customer Engagement Center

  Eptica is one of only two software vendors to feature, with the same solution, both in this report and in the previous " Magic Quadrant for CRM Customer Service Web (WCS) Applications"

• February 2013
  

  Magic Quadrant for CRM Web Customer Service (WCS) Applications

  Eptica is the only French company to be among the 13 publishers selected by Gartner in its Magic Quadrant dedicated to CRM Web Customer Service (WCS) applications

• April 2011
  

  Magic Quadrant for Web Customer Service

  This is the second time that Eptica appears in the Magic Quadrant Web Customer Service.

• September 2010
  

  Magic Quadrant for Web Customer Service

  1st inclusion in the Magic Quadrant

• December 2009
  

  Technology Fast 500 Deloitte EMEA

  For the third year in a row, Eptica is among Deloitte' s Top 500 Companies in EMEA .