Events
Please register for upcoming events or view our archive of past events for further information.
Institute of Customer Service Annual Conference
Customer Service in 2020: Reflect, Refocus, Reignite. Meet with Enghouse Interactive, our parent company, at the Institute of Customer Service Annual Conference, the leading UK forum for customer service best practice…
Customer Engagement Summit 2019
Eptica is delighted to be sponsoring Customer Engagement Summit 2019 and invite you to come along to hear from over 120 speakers and learn how to transform your CX and benefit your business…
Webinar: The reality of Voice of the Customer in the UK today
What are the current practices and how to get ready for a new area of customer intelligence that delivers? In this webinar, we will delve into the results of the ‘Analysing the Voice of the Customer’ survey undertaken together with Engage Media...
Customer Engagement Transformation Conference
The need to innovate and transform our customer engagement strategies has never been more important or more urgent. We invite you to join Eptica at this conference to find out how we can help you deliver success and meet customer expectations…
CX Marketing Summit 2019
The CX Marketing Summit will feature the latest engagement technologies designed to arm you with all the tools, strategies and techniques needed to deliver successful CX strategies over the long term for sustainable competitive advantage…
Institute of Customer Service Annual Conference
Customer Service 2019: Purpose, Relevance and Impact - Navigating the new reality. Meet with Eptica at the Institute of Customer Service Annual Conference, the leading forum for customer service thought leadership and best practice in the UK.
Customer Engagement Summit 2018
Attending the Customer Engagement Summit provides a unique experience that can only be found at Europe’s largest event dedicated to customer engagement professionals. See Eptica in action at stand #9.
2018 Engage Awards
Eptica is proud to be a sponsor of the 2018 Engage Awards. This year there will be more than 20 categories, providing more opportunities than ever for organisations and individuals to showcase their achievements at this black-tie Awards ceremony...
Webinar: UK Brands and Digital Customer Experience in 2017
Are companies drowning in consumer queries? We invite you to join us and customer engagement expert Martin Hill-Wilson for the key findings of the UK Customer Experience Study, the key challenges of CX and making customer service a brand differentiator.
2017 Customer Engagement Summit
See Eptica in action at the 6th Customer Engagement Summit, an event designed to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.
Breakfast Briefing: Intelligent Knowledge Management
CCMA Sponsor Event. Eptica with partner Wren Data invite you to join this breakfast briefing to find out how using Intelligent Knowledge Management can drive fast and efficient Digital Self-Service across your Enterprise.
2017 Call Centre & Customer Services Summit
This summit is an amazing opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact centre and customer service professionals…
Customer Engagement Transformation Conference
Eptica are exhibiting at the 2017 'Customer Engagement Transformation Conference'. Now in its 3rd year this event will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.
UKCCF London & South East Contact Centre Conference
Meet with Eptica at the 3rd annual Contact Centre Best Practice Conference, featuring keynotes from top industry figures, and thought-provoking roundtable discussions.
Digital Transformation Forum
Eptica CEO Olivier Njamfa will be a guest speaking at this French Chamber of Great Britain event “The new customers, or how the Internet has changed the way we do business and consume”. We invite you to join this session to see technology can help to sup
Gartner Customer Experience & Technologies Summit 2017
See Eptica in action at the Gartner CX Summit. Customer experience is at the very top of everyone’s priority list in 2017 – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs & more...
Webinar: Artificial Intelligence: Changing the CX Landscape
Continuing improvements in AI technology are transforming how organizations are able to deliver customer experiences. However, simple machine learning, which digests millions of interactions to deliver the statistically strongest response is not enough...
Institute of Customer Service Annual Conference
The ICS Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. Eptica is pleased to be exhibiting at this event which draws hundreds of service professionals and business leaders together to learn...
CCW 2017
Eptica is proud to be exhibiting at CCW 2017. Taking in place in Berlin, this event will be Europe’s largest platform for knowledge transfer, networking, suppliers and service providers specializing in customer service and contact center management...
Franco-British Conference: Disrupt or Be Disrupted
Eptica is proud to be an exhibitor at this conference organized by the French Chamber of Great Britain. The pace of change is accelerating & disruption is becoming the norm. So what will our world look like in 5, 10 or 50 years? Join us to find out more!
International Customer Relationship Excellence (CRE) & Innovation Expo Awards and Summit
Organized by the Asia Pacific Customer Service Consortium (APCSC), this event aims to promote service quality and customer relationship excellence across the region, recognizing and rewarding companies, business units, teams, and individuals...
London and South East Contact Centre Conference 2016
Covering over 2500 operations, the London and South East Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is pleased to be a Gold sponsor and will be hosting the roundtable 'Personalisation and Customer Experience'.
The Institute of Customer Service Annual Conference
Eptica is delighted to exhibit at the 2016 Institute of Customer Service Annual Conference, the UK’s biggest forum for customer service thought leadership and best practice...
Customer Engagement Summit
Eptica is very pleased to be exhibiting at this customer experience event to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.
Midlands Contact Centre Conference
Covering over 680 operations, the Midlands Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is proud to be a Gold sponsor and will be hosting the roundtable 'Customer Experience'.
2015 APCCAL Expo and Conference and Regional Contact Center Symposium in Singapore
Eptica will be attending this year 2015 APCCAL Conference and Expo as well as the Symposium in Singapore.
London and South East Contact Centre Conference & Award 2015
Covering over 1700 operations, the London and South East Contact Centre Conference & Awards is the region’s flagship contact centre event. Eptica is pleased to be a Gold sponsor and will be hosting the roundtable 'Social Media'.
Connect 2015 - The Change Imperative
Back for its 6th year, Connect 2015 offers invaluable networking opportunities for IT leaders. Eptica is delighted to be exhibiting in the Solutions Zone and participating in the seminar "Are Contact Centres facing extinction in the digital world?”.