Email customer service remains popular among businesses and their customers. In our latest blog we share key tips to help customer service teams optimise and get the most from the email channel.
Everyone knows about the abilities of ChatGPT and other generative AI engines – but what does it mean for customer service?
While organisations are increasingly adopting Teams, they want to ensure it works effectively in their contact centre...
Internet of Things sensors and smart devices have the potential to transform how organisations operate and interact with their customers.
Contact centres increasingly needing to support remote working – increasing the need for web user interfaces (UIs).
Companies that invest in CX technology outperform their peers according to research. But where should organisations spend their budgets for best results?
Call recording has moved far beyond its roots in the voice channel to deliver quality assurance a nd insights around every type of interaction. Based on the latest ContactBabel research, our new blog post outlines the challenges to effective interaction recording and how they can be overcome. Read the full article on our parent company Enghouse Interactive’s site.
Recording calls and other customer service interactions is key for compliance, quality control and improving the overall experience.
2023 promises to be a challenging year economically, directly impact customer service teams. What can we learn from 2022 as we set out strategies for the year ahead?
Father Christmas sets the gold standard when it comes to delivering amazing customer service under extreme pressure. So, what’s the secret of his success?