Webinar: The reality of Voice of the Customer in the UK today
Customer experience is the key differentiator and vital for gaining greater loyalty, higher revenues, stronger brand reputation, and new customers. To deliver a superior CX it is crucial to know what customers expect, what they think about your brand, and why they behave in certain ways across the customer journey. But how are UK companies managing this today?
In this webinar, we will unveil and delve into the results of the ‘Analysing the Voice of the Customer’ survey undertaken together with Engage Media to gain a clear picture of how UK organisations are performing at the moment.
We will then share ideas and practices to help you deliver actionable insights to improve CX and stay ahead of customer expectations.