9 reasons to embrace messaging for customer service
The rise of messaging apps has made them a key communication channel for chatting to family, friends, and colleagues. Using the likes of WhatsApp and Facebook Messenger for customer service is also growing – but what are the advantages, and what are the challenges?
Our new post outlines 9 reasons contact centres should look at adding messaging to their customer service channels as well as explaining how to maximise the benefits. Read the full article here on the blog of our parent company Enghouse Interactive.