Gokcen Onur - Technical Project Manager | Enghouse Interactive Eptica – Multi-channel communications – Self-Service, Voice, Email, Chat, Social Networks

Published on: November 30, 2016

Author: Gokcen Onur - Technical Project Manager

The rise of the smartphone has transformed how people interact with each other, brands and the world around them. Rather than being tied to a PC or landline phone, smartphones empower users by putting a computer in their pocket. Last Christmas Amazon reported that 70% of its customers shopped through a mobile device, for example.

7 ways to harness chat for improved customer service

Published on: August 05, 2016

Author: Gokcen Onur - Technical Project Manager

Chat is amongst the fastest growing channels for customer service. This is because it delivers major benefits to both consumers and companies. Consumers love its ease of use and ability it gives them to hold real-time conversations with brands, and therefore get faster responses to their queries. Companies like the fact that is more efficient than the telephone, as agents can simultaneously chat