The benefits of bringing video into the contact centre

The benefits of bringing video into the contact centre

Published on: December 11, 2020
Author: Pauline Ashenden - Demand Generation Manager

Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate.

Extending video into customer service delivers major benefits to both consumers and organisations – our new blog explains the advantages and how it can be incorporated into your contact centre.

Read the full blog post here on our parent company Enghouse Interactive’s blog.

Tags: video communications, video conferencing
Categories: Best Practice, Product, Trends & Markets

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