The benefits of bringing video into the contact centre
Published on: December 11, 2020
![](https://eptica.com/sites/default/files/styles/illustration_principale_article_blog/public/video_in_the_contact_centre_-_eptica.jpg?itok=ZoEGYR_L)
Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate.
Extending video into customer service delivers major benefits to both consumers and organisations – our new blog explains the advantages and how it can be incorporated into your contact centre.
Read the full blog post here on our parent company Enghouse Interactive’s blog.
Categories: Best Practice, Product, Trends & Markets