Top 2015

3 Key trends that will impact the delivery of customer service

Published on: February 06, 2015
Author: Pauline Ashenden - Demand Generation Manager

The quality of customer service and customer engagement delivered by a company is key to how customers view it and helps to differentiate from competitors, as Gartner points out in a recent report about customer service.As part of this, Michael Maoz of Gartner highlights 3 key trends that will influence how customer service is delivered over the next few years: 1. The rise of self-service Whi...

The continuing rise of self-service

Published on: February 04, 2015
Author: Dharmesh Ghedia

In a world that continues to get busier, customers increasingly value convenience and speed when interacting with companies. Whether it is buying from a local shop because it is easier than getting in the car and driving to an out of town supermarket, or banking via a smartphone or tablet, people want a seamless experience that minimizes the time they need to spend on activities.

Pages