The changing place of call recording in the contact centre
Published on: April 23, 2021
While 93% of contact centres are already using call recording solutions, new innovations such as AI mean that its benefits and applications are deepening, particularly in a hybrid working world.
Our new blog explains five key areas where call recording best practice can help you achieve your business objectives. Read the full post on the website of our parent company Enghouse Interactive here.
Categories: Product, Best Practice