Contact centre predictions to watch for in 2021

Contact centre predictions to watch for in 2021

Published on: December 03, 2020
Author: Pauline Ashenden - Demand Generation Manager

As contact centres come to terms with the disruption caused by COVID-19, what are the trends to focus on in 2021?

Based on our experience and talking to partners and customers, we’ve highlighted 5 key areas that will impact customer service in the coming year – from employee well-being and security to listening more closely to the Voice of the Customer.

Click here to read all about these five in-depth predictions in this post on our parent company Enghouse Interactive’s blog.

Tags: Predictions 2021, Business as Usual, Voice of the customer, security, Cloud Technologies, Real-time Speech Analytics
Categories: Trends and Markets

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