Four ways to avoid customers having to repeat themselves
Published on: April 04, 2022
When customers reach out to a contact centre, they want to feel their time is being valued. Which is why they hate having to repeat information, every time they are transferred to another agent or to another channel. In our latest blog we describe how supporting agents with the right training and appropriate tools and technologies can help to tackle this issue. Read the full article on our parent company Enghouse Interactive’s site here.
Categories: Best Practice