Preparing for future customer service challenges

Preparing for future customer service challenges

Published on: November 12, 2021
Author: Pauline Ashenden - Demand Generation Manager

The past eighteen months have created enormous challenges for organisations in general, and customer service in particular.

In our latest guest post, Jo Causon, CEO of The Institute of Customer Service, explains how customer service teams have gone above and beyond to deliver an excellent experience, and why now is the time to reset, ready to prepare for an equally unpredictable future. Click here to read the full post on the website of our parent company Enghouse Interactive.

Tags: Institute of Customer Service, contact centre, Customer experience, Hybrid Working
Categories: Trends & Markets, Best Practice

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