Successfully managing the shift to hybrid working
The switch to hybrid/blended working provides contact centres with opportunities to become more flexible and efficient while accessing a greater pool of talent. But competition to retain agents is likely to be fierce – how do they ensure they are providing the right environment to attract and retain staff?
It is all about a combination of culture and technology, as our latest blog explains. Read how to successfully embrace hybrid working on the website of our parent company Enghouse Interactive.