Successfully managing the shift to hybrid working

Successfully managing the shift to hybrid working

Published on: June 04, 2021
Author: Pauline Ashenden - Demand Generation Manager

The switch to hybrid/blended working provides contact centres with opportunities to become more flexible and efficient while accessing a greater pool of talent. But competition to retain agents is likely to be fierce – how do they ensure they are providing the right environment to attract and retain staff?

It is all about a combination of culture and technology, as our latest blog explains. Read how to successfully embrace hybrid working on the website of our parent company Enghouse Interactive.

Tags: Hybrid Working, Contact Centre Culture, collaboration
Categories: Trends & Markets, Best Practice

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