Putting the Smart into mobile customer service
Published on: May 31, 2011
While smartphones have been around for several years, their usage is now dramatically increasing, driven by the likes of Apple and Google’s Android operating system. Recent figures from analysts Canalys found that 101 million smartphones were shipped in Q1 2011, up 83% from previous figures.So what does this mean for customer service strategy? With more and more customers using smartphones t...