CCA

The alternative customer service awards

Published on: December 03, 2012
Author: Epticablog

As we approach the end of 2012 we’re firmly into the awards season as the customer service industry highlights good practice across the sector. As part of this Eptica customer the NHS Business Services Authority (NHS BSA) has already been honoured at both the CCA and North East Contact Centre Association Awards.Amidst all the good news, there is inevitably a spotlight on those that are not p...

NHS Business Services Authority And Eptica Win At Customer Contact Association Excellence Awards

Published on: November 15, 2012
Author: Epticablog

Eptica and NHS Business Services Authority (NHS BSA), have won the Most Effective Use of Self Service category at the prestigious 2012 Customer Contact Association (CCA) Excellence Awards. NHS BSA has seen training time for new agents drop by 30% and first year savings of £121,000 since its Eptica-powered self-service knowledge management technology project called Sherlock went live.Sherlock...