The lighter side of customer service
Published on: December 09, 2011
Customer service is a serious business – do it right and it delivers increased sales and customer satisfaction. Do it wrong and it can destroy a brand in the eyes of customers. However there is definitely a lighter side to the profession, as the Top 20 Funniest Customer Service stories of 2012 shows. Collected by Henley Business School for CDC Software and appearing in mycustomer.com they de...