customer-adaptive

How to embrace change and become a customer-adaptive enterprise

Published on: July 15, 2016
Author: Laurence Chami - Managing Director

Change is the watchword for business today. Disruption is happening in virtually all industry sectors as new entrants shake up markets and introduce innovative business models, supported by technologies that can radically streamline operations, slash costs or create new ways of meeting customer needs. Established players need to evolve and transform themselves if they’re going to stay...