Dee Roche

NHS Business Services Authority And Eptica Win At Customer Contact Association Excellence Awards

Published on: November 15, 2012
Author: Epticablog

Eptica and NHS Business Services Authority (NHS BSA), have won the Most Effective Use of Self Service category at the prestigious 2012 Customer Contact Association (CCA) Excellence Awards. NHS BSA has seen training time for new agents drop by 30% and first year savings of £121,000 since its Eptica-powered self-service knowledge management technology project called Sherlock went live.Sherlock...