Customer service on an internet scale
Published on: October 26, 2012
Solving customer problems and delivering the highest levels of service is seen as central to successful businesses. But a recent musing from DeWitt Clinton of Google raised the question – does service scale when you have billions of users across the globe?Clinton posted this thought: “If you have a billion users, and a mere 0.1% of them have an issue that requires support on a gi...