Economist Intelligence Unit

What will customer service be like in 2020?

Published on: September 06, 2011
Author: Epticablog

Senior management have often been accused of being ambivalent about customer service, committing in public to delivering an excellent experience to consumers, but then either cutting the customer service budget or failing to provide the board level support needed to excel.New research from the Economist Intelligence Unit seems to point to a change, with managers waking up to the bottom line impact...