Gripevine

Heard it on the Gripevine

Published on: March 16, 2012
Author: Epticablog

On the Eptica blog we’ve extensively covered the impact of social media on customer service and the real time opportunity that it provides for consumers to complain (or even praise) your company. There’s now even a social media network dedicated solely to handling customer complaints. Called Gripevine, it promises to connect dissatisfied customers directly with companies, allowing...