Keeping agent morale high at peak times
Published on: November 07, 2014
As we move into the busiest part of the year for many contact centres, keeping staff morale high is even more crucial for delivering fast, efficient service. At the same time, contact centres are taking on extra staff to cope with demand, all of whom need to be motivated and trained to be ambassadors for your brand.Together, these factors add to the pressure on contact centre operations. How can y...