PeopleTECH

Where are the UK’s Chief Customer Officers?

Published on: April 06, 2016
Author: Pauline Ashenden - Demand Generation Manager

The combination of growing competition and more demanding consumers means that customer experience is now recognized by businesses everywhere as crucial for success. Analyst reports back this up – research from Forrester found that companies with superior customer experience demonstrate improved revenue growth, while Gartner analysis predicted that by 2016 89% of...