Santa

How good is Santa at Customer Experience?

Published on: December 18, 2018
Author: Pauline Ashenden - Marketing Manager

As we count down the days until Christmas, children all over the world are getting excited about the imminent appearance of Santa Claus, his reindeer, and his big sack of presents. But how good is his customer experience and what lessons can brands learn from him?

Father Christmas and customer service

Published on: December 18, 2012
Author: Epticablog

Given that we’re less than a week from the big day, we’ve spent some time looking at the customer service practices of Father Christmas himself. While this might risk us not getting any presents here at Eptica, what lessons can those running customer service departments learn from the man in red?We’re rated Father Christmas against some common customer service benchmarks to see h...