Why good customer experience starts with employees
Published on: October 15, 2014
Consultancy Nunwood has just released its latest research into the experience and service offered by UK companies. Based on feedback from 7,500 consumers on 263 brands, it highlights individual success and overall trends in the UK customer experience.The picture it offers is patchy. From the boardroom down, companies recognise the importance of the customer experience to their ongoing success. The...