Embracing the power of video customer service
Published on: July 01, 2011
The advent of faster ways of connecting to the web means that it is now about much more than text. People are accessing an expanding amount of video content, as shown by the phenomenal growth of sites such as YouTube, which currently receives 3 billion hits per day and adds 48 hours of content every minute.Video consequently has huge potential for delivering customer service. If a picture is...