voice control

Could voice-controlled mobile customer service be the future?

Published on: August 01, 2012
Author: Epticablog

News is emerging that Nuance, which supplies speech recognition technology to the Apple iPhone’s Siri voice activated personal assistant, is introducing a voice-controlled mobile helpdesk assistant. Full details have not yet been released, but it’s thought this will be a natural speech recognition system for companies looking to automate their customer service departments.While Nuance&...