Understanding the impact of the pandemic on customer experience
COVID-19 has changed customer needs and expectations – how can companies ensure they are delivering the right levels of service moving forward?
To find out BT’s Autonomous Customer research interviewed consumers in five countries around the world. In our latest guest blog post, BT’s Dr Nicola Millard explains what the findings mean for customer service in 2021 and beyond. Read the full article here on the website of our parent company Enghouse Interactive