Eptica continues expansion in H1 2015
Software company invests in US, Asian operations and included in Gartner Magic Quadrant for the CRM Customer Engagement Center
Reading, Boston, Paris, Singapore, August 7th 2015, Global multichannel customer interaction software company Eptica today announced continued operational growth on SaaS solution across the first six months of 2015. Revenues and profitability were driven by increased customer numbers, particularly from companies adopting its cloud based solution, as well as through expansion and partnerships in the US and Asia, alongside the UK and France.
Eptica’s strengths were recognized by industry analyst Gartner, which included the company in its 2015 Magic Quadrant for the CRM Customer Engagement Center (CEC). This marks the second consecutive year that Eptica has been included in the CRM CEC Magic Quadrant, and the fifth year in a row that Eptica has appeared in a Gartner Magic Quadrant.
In the United States, Eptica has selected Boston for its expanded headquarters and is now actively recruiting sales and support staff to underpin its growth in North America. Additionally, in Singapore, David Chew was appointed as APAC Sales Director, demonstrating Eptica’s commitment to the fast-growing Asia Pacific market.
Eptica’s innovative, linguistic-powered customer engagement software is increasingly being chosen by organizations across the globe to transform the customer experience. During the first half of 2015 new customers include Allianz, BNP Côte d’Ivoire, Camaïeu, GFP, Groupe Prévoir, and Pôle Emploi. In the UK Eptica’s cloud-based software is now available via G-Cloud 6, the latest iteration of the UK Government’s digital marketplace which was launched in February 2015. The G-Cloud allows the public sector to buy cloud-based services off the shelf and Eptica has now been part of the program since 2013.
During the first half of 2015 Eptica deepened its relationships with major partners around the world. This included an expansion of its partnership with front office solutions specialist Prosodie-Capgemini, which has now been extended from France to cover the entire globe. A dozen international joint projects are now underway, including in the UK, Germany, US, Canada, and Singapore. This follows a successful, three year partnership in France, which has seen the two companies roll out solutions to companies such as Klesia, GFP, Total and VELUX.
As part of its focus on technology innovation, Eptica invested significantly in the Chat module of the Eptica Customer Engagement Suite. Chat provides consumers with a fast, easy to use method of contacting companies and is proven to bring down costs and increase satisfaction. Eptica Chat 2.2 includes enhanced real time graphical dashboards, agent transfer capabilities and the ability to conduct post-chat surveys.
"Today, customer engagement is central to business success across the globe,” said Olivier Njamfa, CEO and Co-founder of Eptica. “Understanding and meeting consumer needs across a growing number of contact channels is vital to engagement. Our continued rapid expansion, particularly in the US and Singapore, and Gartner’s recognition of the strength of our innovative technology, shows that we are poised for even greater growth in the remainder of 2015.”