Eptica hosts first UK Email Management seminar - Boost your Internet Customer Services

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Date : 12/07/2006

Eptica hosts first UK Email Management seminar - Boost your Internet Customer Services

Email specialist Eptica will be hosting a seminar at The Soho Hotel on Thursday 7th December to bring email management best practice to businesses in the UK. With 25% of customers choosing to communicate with businesses by email, the importance of managing email effectively cannot be ignored. The seminar has been designed to provide insight into winning strategies and technologies that enable the provision of successful customer service support by effective email management. The seminar is aimed at contact centre managers, supervisors and team leaders from all business sectors.

Online Dating specialists Meetic, will be revealing how they improved customer services and efficiency for their 17 million customers, whilst reducing costs and maintaining their leadership in Europe with a multimedia and multi-language contact centre. Other speakers include Steve Morrell, founder director and principal analyst at ContactBabel, who will be discussing the reality of today's contact centre and its requirements for the future.

Olivier Njamfa, CEO of Eptica explained: "We wanted to bring our vast experience of email management, real life case studies and best practice techniques to contact centre managers in the UK in a forum where discussion and opinion are encouraged. Email is the second most used communication method between customers and companies, and this figure is rising. Real time email management is now a priority action for contact centre managers".

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