2015 was an extremely busy year in the customer experience market. The combination of ever-more demanding consumers and new contact channels are driving both innovation and increased investment in customer service as organizations aim to differentiate themselves from competitors and boost revenues.
This increased focus has lead to record numbers of visitors to the Eptica blog. We would like to thank everyone who read our posts and shared through social media. In case you haven’t been able to read them all, we’ve also added links to the 12 most popular posts of the year so far.