Gartner Customer Experience & Technologies Summit
Eptica is proud to be a sponsor of the Gartner Customer Experience & Technologies Summit, which will be held in London on 10-11 May 2017. The event will look at how organizations can shape the future of customer experience and ensure that they have the vision, strategy and tactics to thrive in ever-more competitive markets.
Eptica Solution Provider Session: 10 May, 16:45-17:15
Room: Westminster C
As well as exhibiting, Eptica will be speaking alongside its global customer L’Occitane [see recording]. Anne-Sophie Pouyau, Head of International & European Customer Service and Olivier Njamfa, CEO of Eptica will talk about:
- How L’Occitane has planned its international, multichannel customer experience strategy to deliver a seamless, global approach
- The personal service that L’Occitane is providing by linking customer information across multiple systems
- Putting the Voice of the Customer at the heart of L’Occitane’s operations across the world
- How to set and measure global metrics in multiple languages, cultures and countries, and to manage a truly worldwide team
- The importance of artificial intelligence in delivering a better, more efficient service, underpinning meaningful conversations between L’Occitane and its customers.
Park Plaza Westminster Bridge
200 Westminster Bridge Road
London, SE1 7UT
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