L’Occitane Case Study: Improving Digital CX and Insights through AI Technologies
We invite you to play the presentation ‘Improving Digital CX and Insights through AI Technologies — A Journey into L’Occitane’s Global Customer Strategy’, recorded at Gartner Customer Experience & Technologies Summit 2017, London:
Learn from L’Occitane’s strategy to improve multichannel CX, enhance engagement, drive value and develop KPIs across Europe, Japan, the US... By automating low value tasks to focus on high value conversations and strengthening the human touch, L’Occitane is boosting efficiency and sales through conversational and collaborative solutions powered by AI.
Neil Titcomb, Regional Sales Director Northern Europe, Eptica
Olivier Njamfa, CEO & Co-Founder, Eptica
Anne-Sophie Pouyau, Head of International & European Customer Service, L'Occitane Group
Blog post: L’Occitane – the benefits of a global approach to digital customer experience
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