- Industry : Insurance
- Product : Eptica Customer Engagement Suite, Email Management, Agent Knowledge Base, Chat, Fax-Letter-SMS, Self-service
- Country : United Kingdom
Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform
Fast growing insurance retailer Hastings Direct wants to enhance customer service and provide improved channel choice for its 1.3 million customers, while increasing efficiency across its contact centre operations by deploying Eptica’s multichannel customer service platform.