Multichannel study 2014 Website


Multichannel study 2014 Website

The 2017 edition is available to download now.

2014 Eptica Multichannel Customer Experience Study

100 leading companies were evaluated on their ability to provide answers to 10 routine questions via Email, Web, Chat and Twitter. Download for infographics, sector breakdowns and a best practice guide to improving CX.

Download the document

Please take a few moments to fill the information below.