Multichannel Study 2016
We evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via Email, Web Chat, Twitter and Facebook. The study replicated the behaviour of ordinary consumers across digital channels. We invite you to download the full findings to see how the sector performed, along with recommendations to improve the key challenges of customer experience.
Download the multichannel Study 2016
Please take a few moments to fill the information below.
You can unsubscribe at any time by clicking on the unsubscribe link in our emails. In accordance with the Data Protection Act you can exercise your right of access to information pertaining to you and ask for any corrections or deletions to be made, by contacting us at the following email address: firstname.lastname@example.org. More…