The best personalized response, first time
Improve accuracy and consistency to build valuable customer relationships that grow your business.
Automatic Answer Suggestions
Using AI, Eptica scans the customer's message and automatically suggests the best answers.
Flexible workflow
Agents have full ability to reply, forward or transfer customer's messages.
Valuable insight into agent activities
Agent activities and their use of the knowledge base are recorded, providing useful insight into the activity of your staff and the queries they are handling.
Advanced Intelligent Routing
Use linguistics to understand the customer's message and tone to ensure it is prioritized and reaches the right agent.
Response Branding and Personalization
Automatically add branding to all outbound messages along with both the customer's details and agent's name.
Comprehensive Interaction History
Provide your agents with the customer’s past service history, their other queries waiting to be processed and a summary of the customer’s specific needs and interests.
Eptica transforms digital customer conversations worldwide.
