Chat
Real-time, personal connections
Guide your customers to success through enhanced, personalized real-time service and support throughout their journey, when and where they need it most.
Proactive Engagement
Rules
Use advanced tools and rule engine to define content and context sensitive engagement rules for individualised, proactive engagement.
Collaborative Co-browsing and Guidance
Guide your customers with processes or forms by reading data and highlighting areas or errors, without re-loading or submitting the page.
Real-time Analysis and Monitoring
Monitor visitors on your pages via dashboard for current and historical statistics of visitor behavior, as well as your agents workload.
Click to call and outgoing audio or video
Use video and/or audio to communicate with the customer, both one and two-way. Agent can switch seamlessly between text, audio, audio/video.
Phone to Co-browsing
Link an ongoing phone call to a web session, by combining the call with visual guidance on the website via a meeting code.
Best Response with 360 Visibility
Eptica automatically suggests the best responses; 360° customer visibility makes it even easier to personlise messaging before sending.
Intelligent Routing
Build conversation distribution flow by brand, language, agent competence, request subject, priority level and more based on real online behavior
Asynchronous Messaging Support
Communicate with customers asynchronously through Facebook Messenger, SMS and other Messaging apps.
Chatbot Integration
Integrate live chat with our chatbot to offer the best mix between automated and augmented conversations to your visitors.
Trusted by leading brands and organizations
From banking, insurance, retail, tourism to the public sector, Eptica transforms digital customer conversations worldwide.