Excel in first time resolution
Manage all digital interactions collaboratively
Improve your customer experience continuously
Specialising in Natural Language Processing (NLP), Eptica makes the best use of AI and cognitive technologies to manage your digital interactions and enhance your customer engagement.
Convenient 24/7 customer online self-Service
- Help your customers help themselves by implementing a dynamic self-service on your website to deliver a consistent, high quality and seamless experience.
- Deflect and pre-empt low-value or repetitive queries so that your agents can focus their time on supporting customers with more complex or high-value requests.
Email: the best personalised response, first time
Email remains a key and growing channel for customer service. Combining intelligent routing and automatic answer suggestion means your agents can increase their productivity, improve quality and accuracy as well as responding more quickly and consistently.
Chat: real time, personal connections
Guide your customers to success through enhanced, personalized real-time service and support throughout their journey, when and where they need it most.
Intelligent knowledge base: at the heart of delivering excellent CX
Implement a dynamic, centralised knowledge base. Integrate your knowledge across all channels, available to share with your staff and continuously enhanced by all on a daily basis through customer and agent interaction.
TRUSTED BY LEADING BRANDS AND ORGANISATIONS
From banking, insurance, retail, tourism to the public sector, organisations trust Eptica, an Enghouse Company to manage effectively their customer conversations.
