vecko

• vecko is a multichannel solution which easily integrates with all conversational platforms and feedback programmes.
• vecko collects the complete voice of the customer, analysing customer conversations in real-time as well as brand-administered feedback: chat, email, speech to text, social media, satisfaction surveys.

• vecko guarantees more than 95% reliability of customer conversation analysis through the use of embedded AI, providing real, actionable customer insight on patterns, emotions, risks of churn, intent, etc.
• The acquired customer knowledge smoothly feeds the CRM data

The only solution to successfully analyse emotions in the voice of the customer !

• vecko provides new dashboards which determine the proportion of each key emotion aroused in your customers: fear, disappointment, anger, satisfaction, astonishment, surprise, etc.
• Through customer conversation analysis, vecko uncovers the real reason behind these emotions, enabling their improved management: reduce those emotions which generate churn and increase the positive ones which lead to customer loyalty and stimulate buying behaviour.

• Build customer loyalty by improving your scores (CSAT, LTR, NPS, etc).
• Work together to improve the customer experience: through simple to use dashboards and built-in alerting, all departments can identify tactical and strategic priority actions.