While the need for dynamic knowledge is not new, the current crisis makes it even more vital. Things are changing rapidly in a very fluid situation and consumers want the reassurance that accurate, up-to-date answers to their questions bring.

Research for this whitepaper found that consumers are contacting brands 25% more during the COVID-19 pandemic lockdown and that 58% are seeking reassurance from brands.

Given the growing business importance of knowledge, this whitepaper explains how to successfully deliver agile knowledge in the current crisis and beyond.