Shared Value selects Eptica's M>WebTouch

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Date : 01/04/2002

Shared Value selects Eptica's M>WebTouch

Shared Value selects Eptica's M>WebTouch to add live interaction (mail, chat, co-browsing) to its e-Human Resources Management applications

Boulogne-Billancourt, France, Thanks to M>WebTouch, companies using Shared Value's e-Human Resource Management solution will now be able to establish and develop an interactive and personalized online dialogue between the HR department and the rest of the company.

Shared Value offers large multinationals and SMEs state-of-the-art, modular Human Resources Management solutions to be used either over the Intranet or Internet (ASP solution).

Shared Value markets 3 solutions:

  • Shared Value Feed-Back, for managing the information collecting process (360° feedback yearly appraisals, abilities assessments, working climate surveys...)
  • Shared Value Profil, for processing the collected data (selecting people, individual debriefing reports, collective analysis...)
  • Shared Value Communauté, gathering all the HR information in a Intranet for knowledge management

When M>WebTouch is used by the company's HR Department, M>WebTouch empowers the HR Department to offer live online assistance to employees and help them with their daily HR procedures: evaluations, yearly assessments, modifying their details in real time, etc… For example, during yearly appraisals and salary negotiations, at any point of the discussions, a manager can dialogue, via Intranet and in real time, with the HR Department to check for example, the average salary raise that has been set for the year.

When doing 360° evaluations, an employee who is not familiar with the process can easily question a member of the HR team via email or chat to get further details regarding the procedure.

Once Shared Value has helped a company set-up its own HR Intranet, M>WebTouch is used to collect, in real time, the behavior patterns of the site's online visitors. The data remains anonymous up until the employee submits his query to the HR Department. It is then analyzed and presented to the HR counselor with the request. This crucial data on the employee's main interests and concerns will enable the HR counselor to be more efficient and immediately suggest the documents or training programs that correspond to the visitors needs, etc.

Similarly, by analyzing all the employee requests and queries as well as the page flows reports of the Intranet (pages the most read, etc…) the Management team will be able to better understand the its employees' needs and identify the subjects that the management needs to communicate more on.

« M>WebTouch is usually used to improve online client-company relationships. However we have noted an increasing demand for our application within an Intranet context. Developing better HR/employee relations is crucial these days due to the increasing volatility of the workforce. A solution such as M>WebTouch thus becomes an essential tool to increase employee loyalty », states Olivier NJAMFA President and CEO of Eptica.

« Developing personal and fruitful relationships within a company is essential. Hence, our decision to enrich our HR Management offer with M>WebTouch, a complementary solution that allows companies to improve and optimize human interactions » adds Patrick Storhaye CEO of Shared Value.

About Shared Value

Shared Value offers large multinationals and SMEs state-of-the-art, modular Human Resources Management solutions to be used either over the Intranet or Internet (ASP solution). Shared Value provides collaborative applications based on a high level of business expertise and dedicated technological achievement. These applications have been conceived and developed in order to offer companies with a highly performant product at a competitive price-to-market ratio.

About Eptica

Eptica is a leading provider of e-CRM software solutions enabling e-business orientated companies or companies who want to take full advantage of their web site, to create, develop and manage in real-time their relationships with clients, suppliers or partners via the Internet. Eptica's innovative solution, the Eptica Enterprise Suite M>WebTouch, is distributed through its international network of partners to large companies such as DealTime (USA), Peace Systems Integration (Taiwan), Mundoviaje.com (Spain) and Assurdiscount.com (France).

Eptica Enterprise Suite M>WebTouch can be delivered through 3 modules:

  • E-Mail Management: efficiently manage a large number of incoming e-mails and provide your clients with fast, accurate, and personalized responses
  • Live Interaction: Interact with your customers via the Web using chat, Web page pushing, co-browsing or form-sharing
  • Profiling & Customer Behavior Analysis - fully understand your customers, their needs and their expectations thanks to the module's tracking and profiling features

For further information, please visit our website: www.eptica.com

Eptica Press Contacts: H&B Communication Claire Flin - Christelle Maupetit Tel.: (33 1) 47 04 10 33 c.flin@hbcommunication.fr c.maupetit@hbcommunication.fr

Shared Value Press Contacts: Jonas Desdevises Tel: 33 1 55 34 35 70 jdesdevises@rhinfo.com