We evaluated 500 leading US Retailers on their ability to provide answers to 10 routine questions via Email, Chat, Facebook Twitter. We invite you to download the study for detailed infographics, sector breakdowns and a best practice guides...
What’s the current state of chat and how can brands bridge this emerging gap between consumer expectations and reality?
We evaluated 50 UK brands on their ability to respond to routine questions on the web, email, Facebook, Twitter, and chat. Includes survey results of 1,000 consumers on their channel preferences and expectation. Full report with infographics available.