Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but many brands are failing to meet rising expectations. Download new report, incl consumer survey findings.
Delivering great email customer service can reduce your service costs by half.
40 leading retailers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available.
Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations, producing research on charities, developing policy ideas and working to help good causes thrive. CAF had two objectives when it came to customer service, to improve...
See how you can meet rising customer expectations and deliver fast, accurate and personalized responses via their preferred channel, as well improve insight into customer interactions across your organization...
To measure the current state of the VoC market, Eptica surveyed a range of UK businesses of all sizes in Q4 2018, with 154 respondents.
Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform
10 leading insurers were evaluated on their ability to provide answers to routine questions via Email, Web, Chat, Twitter and Facebook. Full report also available.
Eptica research finds lack of insight is holding back CX and business improvement; new guide highlights how customer intelligence improves CX and to introduce our tool vecko.