3 areas to focus on to meet changing customer needs

3 areas to focus on to meet changing customer needs

Published on: March 12, 2021
Author: Pauline Ashenden - Demand Generation Manager

Today’s consumers are increasingly demanding when it comes to customer service, particularly around digital, omnichannel and mobile. How can organisations meet their needs in these three key areas?

Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes. Read the full article here on our parent company Enghouse Interactive’s site.

Tags: contact centre, Customer Service, digital, omnichannel, mobile, ContactBabel
Categories: Trends & Markets

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