Building the hybrid contact centre with Microsoft Teams
Published on: March 05, 2021
Moving forward the needs of customers – and customer service staff – are changing radically. How can contact centres transform successfully?
Drawing on a recent webinar with Microsoft, our parent company Enghouse Interactive and Hitachi ABB Power Grids, our latest blog outlines how to understand and build the right hybrid contact centre model for the future. Read the full article here.
Categories: Trends & Markets