Building the hybrid contact centre with Microsoft Teams

Moving forward the needs of customers – and customer service staff – are changing radically. How can contact centres transform successfully?

Drawing on a recent webinar with Microsoft, our parent company Enghouse Interactive and Hitachi ABB Power Grids, our latest blog outlines how to understand and build the right hybrid contact centre model for the future. Read the full article here.

You might also be interested in these posts:

• 

  Taking a peek into Santa’s contact centre

• 

  Why contact centres are choosing the cloud for adding new functionality

• 

  What’s driving customer facing technology investment in local councils?