Integrating call recording into Microsoft Teams

Integrating call recording into Microsoft Teams

Published on: November 05, 2021
Author: Pauline Ashenden - Demand Generation Manager

As contact centres increasingly switch to Microsoft Teams, they need to deliver key functionality, such as call recording via the platform.

There are multiple approaches to call recording in Teams – how can you ensure you pick the right solution for your current and future needs? Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation.

Tags: Call & Screen Recording, Microsoft Teams, Quality Control, Customer Insights
Categories: Trends & Markets

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