Agile customer service

5 ways to make your customer service more agile and flexible

Published on: October 08, 2021
Author: Pauline Ashenden - Demand Generation Manager

From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control. Many of these are impossible to plan for or predict. Here are five ways to ensure your contact centre can cope with unplanned disruptions...